Frequently Asked Questions

What makes you special? 

Our products are all made from our “magical bamboo forest”

Comprised of 95% natural bamboo fiber and 5% spandex; our fabric is soft, stretchy, and breatheable.


What makes your material different?

Bamboo fabrics are known for its antibacterial characteristics, making it perfect for babies with sensitive skin.

Our material is also sustainable and environmental friendly. 


Should I wash my pillow case before I use it? 

Our pillows come directly from our factory and rest assured we keep our factory clean. It’s entirely up to you if you want to wash your case beforehand.


How do I wash my pillow?

We don’t recommend you to wash your Friends of Sally pillows as the microfiber inside are very delicate that they can get lumpy.

As for the case, you can wash cold or machine cold our case. We don’t recommend you to iron our case, you can go ahead directly fold them once they’re dry.

Washing Instructions:
- Machine wash/hand wash cold
- Shape clothing while it is wet
- Tumble dry low
- Do not bleach
- Do not dry clean
- Do not iron

 As you wear your Friends of Sally pillow, you might notice lints coming out from your pillow, but don't worry as that is one of the characteristics of our 95% Natural Bamboo Fiber and 5% Spandex material. You can easily remove them by using a lint remover or a disposable shaver. Please do be careful if you use a disposable shaver. Head to our Instagram @friendsofsally to watch the tutorial on how to remove them.


Can my newborn use our pillow?

Newborn is not recommended to use any head pillows until they are 6 months old. You are free to try a head pillow, including our Baby Head Pillow, but keep in mind your newborn should be under adult supervision while using a head pillow.


Can you recommend me what to use for my kid?

Newborn – 6 months old: not recommended to use any head pillow

6 months – 12 months old: Mini Hug Pillow and Baby Head Pillow

1 year old – 2 year old: Regular Hug Pillow

18 months old: Toddler Head Pillow

Older than 2 years old: Regular Hug Pillow or Chubby Hug Pillow